Help Centre
Frequently Asked Questions
Everything you need to know about hiring, buying, and booking with Just Lease Ltd.
What are your hire terms and conditions?+
Our hire terms require a valid UK driving licence held for a minimum of 2 years, proof of address, and a security deposit. Full terms are provided at the time of booking and must be agreed before collection.
What is the minimum hire age?+
Drivers must be a minimum of 25 years old to hire any vehicle from our fleet. Additional charges may apply for drivers aged 25–30 depending on the vehicle selected.
Can I extend my hire period?+
Yes, hire extensions are subject to vehicle availability. Please contact us at least 24 hours before your scheduled return to arrange an extension.
What payment methods do you accept?+
We accept all major credit and debit cards, as well as bank transfer for longer hire periods. A security deposit is required at the time of collection and is fully refundable upon safe return of the vehicle.
When is payment taken?+
Full payment is required at the time of booking confirmation. The security deposit is taken separately at collection and returned within 3–5 business days after the vehicle is returned in the agreed condition.
Is there a cancellation fee?+
Cancellations made more than 48 hours before the hire start date receive a full refund. Cancellations within 48 hours may be subject to a cancellation fee. Please refer to our full terms for details.
Is insurance included in the hire price?+
Comprehensive insurance is included for all self-drive hire vehicles. The policy covers the named driver(s) only. Any additional drivers must be declared and approved prior to collection.
What is the excess on the insurance policy?+
The standard excess varies by vehicle and is clearly stated at the time of booking. Excess reduction packages are available for an additional daily fee — please ask our team for details.
Am I covered for driving outside the UK?+
Our standard insurance covers driving within England, Scotland, and Wales only. European cover is not included unless specifically arranged and agreed in writing prior to departure.
Where do I collect my vehicle?+
All vehicles are collected from our London base. The exact address and collection instructions will be confirmed in your booking confirmation email. Please bring your driving licence, proof of address, and payment card.
What time can I collect my vehicle?+
Collection times are agreed at the point of booking. We operate by appointment — please ensure you arrive at your confirmed collection time. Late arrivals may result in a reduced hire period.
Do you offer vehicle delivery?+
Yes, we offer delivery and collection to your door within the London area for an additional fee. Please contact us when booking to arrange this service and confirm availability.
How far in advance should I book delivery?+
We recommend booking delivery at least 48 hours in advance to ensure availability. For same-day delivery requests, please call us directly to check if this can be accommodated.
What should I do if I have an accident?+
In the event of an accident, ensure all parties are safe and call emergency services if required. Do not admit liability. Contact us immediately on our emergency line and exchange details with all parties involved. Do not arrange repairs without our prior written consent.
What happens to my deposit if the vehicle is damaged?+
Any damage to the vehicle will be assessed against the agreed condition report completed at collection. Repair costs up to the excess amount will be deducted from the security deposit. You will receive a full breakdown of any charges.